Troubleshooting Guide
If you have already signed up for a hosting account with us, please proceed with the following steps:
1) Ensure that the start/home page of your site has a valid index page.
If you have two valid index pages in a directory, the server will load the file higher up on the priority list. See the complete list of valid filenames (URL) sorted in the order of priority.
2) Check that your domain name records are correct
This is important, especially when first altering your domain name server records at the registrar. See our name server information here (URL).
Note: If your domain is registered through us, kindly contact us and we will rectify any errors on your behalf.
3) Allow for propagation globally
If your domain name server is already set to the name servers provided, please allow up to 48 hours for full propagation to be done. Normally, you should be able to access your website within 24 hours. Should you have any difficulty accessing your website after 48 hours, do contact us and we will assist you shortly.
Note: Your friends might be able to visit your website before you do, this is due to different Internet Service Providers caching domain name records at different times.
4) Check to ensure that your domain is not expired
An expired domain name means that nobody will be able to access your website.
If you need assistance or have any further enquiries, feel free to contact our support team.
